SHIPPING POLICY
Customs and Import Taxes
International orders may be subject to additional customs and tax fees. These charges are determined by your local customs office and are beyond our control. Customs policies vary between countries, so we recommend contacting your local customs office to check if duties and taxes apply to your purchase.
Missing Package? Here’s What to Do:
If your order is marked as ‘delivered’ but hasn’t arrived, please take these steps before reaching out to us:
- Double-check your shipping confirmation email to ensure the delivery address is correct.
- Visit your local post office to see if they’re holding the package.
- Check with your neighbours in case the courier left the package with them.
If the shipping address was correct and the package wasn’t left at the post office or with a neighbour, please contact us at studio@artbymissabs.com with your order number, and we’ll do our best to assist you.
Address Errors
If there was a mistake in the delivery address you provided, we’re happy to send a replacement order, but you’ll need to cover the shipping costs. If you notice an error before your order ships, email us at studio@artbymissabs.com as soon as possible, and we’ll update it for you.
Shipping Times
Please allow up to 2 weeks for your order to be dispatched, however, the majority of orders will be dispatched within a few days. You will receive tracking information the moment your order is dispatched.
For further assistance, please see our FAQs or feel free to reach out to at any time.